Terms and Conditions

If you continue to use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern primeradental.com’s relation with you.

1. The term ‘primeradental’, ‘primeradental.com’ or ‘we’ refers to the owner.
2. The term ‘you’ refers to the viewer or user of the website.
3. THIS WEBSITE IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURE.
4. Primera Dental provides a number of internet-based services through the website.
5. Membership on the website is free for users and any browsing on the website is non-chargeable.

PRIVACY

6.  Primeradental.com claims all rights and authority to change the contents and terms of the website whenever required.
7. By creating a user id, password, and security, you agree to provide accurate, current, and complete information about you.
8. You are responsible for maintaining the confidentiality of your account and even all the activities under your account.
9. You are liable to immediately notify us of any unauthorized activity that takes place in your account.
10. All the contents of the website such as texts, graphics, and images are solely the property of Primera Dental and has all rights reserved.
11. When a buyer places an order on the website, it implies the acceptance of terms and conditions as per PRIMERA DENTAL guidelines. Any variations in the same require written validation with our signature.

ORDER AND DELIVERY

12. All offers are deemed offers for you to purchase our products. We accept your order by sending a confirmation mail/message to your contact number. We keep in touch with you till your product is delivered.
13. All the orders would be dispatched within 24 hrs and would be delivered within 7-10 days.
14.  All products listed on the website are independently acquired from the supplier as per the demand.
15. Invoices will be dated as per the shipment and payment is done as the user’s choice at the time of order. Primera Dental may suspend delivery of products to buyers whose previous bills are unpaid.
16. You are responsible to check and confirm the model/color/version/expiry/warranty of products before confirmation of the order. Primera Dental is not responsible for any errors or omissions made from your end.

RETURNS AND WARRANTY

17.  Any replacement should be done within 7 days from the time of delivery and a 10% return charge will be deducted for the shipment.
18. Items returned should be unused and free of any damages.
19. Any product returned, should contain original packaging and all the components without fail.
20. Primera Dental does not guarantee that the product delivered to the buyer shall correspond exactly to the image displayed on the website. All images provided are purely for illustration and the actual appearance may differ from the website image.
21. In case of special orders, where products are procured specifically for you, or in case of large orders(exceeding Rs 10000), Primera Dental may reject your return request at its own discretion. This is necessary as certain manufacturers do not entertain such return requests.
22. Products with no warranty or exceeding replacement date are not liable for return or exchange.
23. We do not provide any warranty on any products except electrical products like scalars, apex locators, micromotors, etc.
24. Refunds will be processed once the returned product reaches us from the customer.
25. Products used on patients like headgear, facemasks, or orthodontic brackets are not eligible for return.