We value the trust you place in us .Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
- All products may not have the same return policy.
- All Products should be replaced/returned within 7 days only.
- products which try to replace after 7 working days will not be accepted.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from our team.
If a defect is determined within the Returns a replacement of the same model will be provided at no additional cost.
For returns 10% of money may charge for shipping purpose.
If you choose to buy on this website,we collect your personal information details such as name,contact number,mail ID,address proof etc.
If you have any problem regarding products, shipping, delivery you can drop a massage into our website. www.primeradental.in
We use personal information to provide the services you request.
The ID proof which you provide should be in a correct form without any further prolems.
Note- If the rectification comes frequently then rectification cost will be applicable as per T&C.
Products are not eligible for returns
No Returns categories
Products not in warranty or exceeds the time for replacement (7 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories.
The following table contains a list of products that are not eligible for returns as per the company Returns Policy.
Equipment, and ,X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.
Products directly used on Patients.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
Your product will be checked for the following conditions after received to us:
- Complete Product
- All in-the-box accessories & freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
The product should be undamaged and without any scratches, dents, tears or holes.
Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.